About one minute
Sixty seconds in the shop
Emergency first
The home page leads with water that is still running, then the routine booking path.
A window already picked
The soonest open slot is selected. Yes keeps it. Other times shows the rest of the three days.
The assistant names itself
Every intake line starts by saying it is the shop AI. Sewage or active water flags the on-call person.
A person still approves
Dispatch shows techs by time. Drafts sit in the outbox as Not sent until an owner or dispatcher approves them. Approval still does not send.